F.A.Q.

Common questions for American Lock & Key of Richmond, VA.

Scheduling
Service

Do You Provide 24/7 Locksmith Services?

We do offer 24-7 Emergency Locksmith Service in Richmond VA.  We provide locksmith service to the Greater Richmond-Metro area. Our normal business hours are Mon-Fri 8am-5pm.  That’s when our shop is open.  However, a local locksmith can be reached 24/7.

Can I Schedule an appointment in advance?

Yes, please do.  We can usually schedule same day locksmith appointments, but we can also schedule days in advance.  Feel free to call us or email us.  Large jobs may require a site visit and an estimate, so please plan in advance.

 

Can I schedule an appointment online?

You sure can.  Feel free to contact us online via our contact forms.  Make sure to include your address and contact information.  We do recommend you call our office to confirm receipt.

What is your service area?

We service the entire Richmond area.  After all, we are Richmond locksmiths. We rekey locks in Richmond VA, Cut keys in Richmond VA, Fix Locks in Richmond VA and more. Our lock shop is centrally located so we can get to most places within an hour, depending on traffic and our job schedule.  If you are further than 20 miles from our shop, there may be additional charges for added mileage and drive time.

 

Services

What Services does American Lock & Key Provide?

American Lock provides all locksmith services.  We are a non-traditional lock company.  We don’t shy away from work!  If you have a lock, a door, a key, an automatic door, or access control – we can help.

How long does the lock service typically take to perform?

Lock repair services can vary in time.  If you have a very old lock, it may take time to take the lock apart, clean, and repair it.  In fact, we may need to have parts made to complete the job.  In general, lock repair in Richmond VA can be done in under an hour.

Do you have a shop? Can I bring my lock/ keys to you?

We have a beautiful lock shop in Richmond VA.  Our walk-in lock shop has lock techs available for same day lock repair service.  You can also bring you keys in to get key duplicates in Richmond VA.  We can cut you keys in minutes.  We also have safes and locks in stock for you to see and buy.  Our educated staff members can help you navigate all lock and safe purchases.

Do you work on electronic lock systems?

We do work on electronic lock systems in Richmond VA.  Thank you for asking!  Our team is certified to install electronic access control in Richmond VA.  We also install stand alone electronic locks.  Call us for more details.

 

Payment Options

What payment types do you accept?

We accept most forms of payment.  We like cash, checks, and credit cards.  We do not accept bitcoin yet, sorry.

Licenses and Insurance

Is American Lock & Key a licensed locksmith in Virginia?

Yes! American Lock & Key is a licensed locksmith in Richmond VA.  Our technicians are also all Registered Locksmiths in Richmond.  We employee the best technicians in all of Richmond.  Our DCJS License number is 11-3052.

Is American Lock & Key insured and bonded?

Yes, most definitely.  We are a fully insured locksmith company.  We have commercial liability insurance to protect you and us.

Does American Lock & Key have any specialized training, certifications, or industry associations?

Yes! American Lock & Key is a Registered ALOA Member.  We are also Verified by 1-800-Unlocks Inc. and Featured in Fair Trade Locksmith Directory.  We are also an Angie’s List Preferred Locksmith.

Satisfaction Guarantee

Does American Lock & Key have a customer service guarantee?

Yes! We guarantee our labor and material because we stand behind our work 100%.

American Lock & Key

2110 Spencer Road
Richmond, VA 23230
(804) 282-6060

(804) 212-2942

Customer Service

American Lock & Key Co., Inc.

2110 Spencer Road
Richmond, VA 23230

We're here to help.

Call us or send us a message and we'll get our best locksmith on the job!